Tooting My Own Horn...

Winner
Dig Communications

An agency that was founded in 2004 with one client and $850,000 in revenue, Dig Communications has grown into a $6.2 million firm with high-profile clients such as MillerCoors, The Wm. Wrigley Jr. Company, and Solo. Dig's “strong financials” were part of what impressed the judges and earned it this honor.
 
The 37-person firm, headquartered in Chicago, with additional offices in San Francisco and New York, increased revenue by 23% in the past year, surpassing its goal of 20%, something it attributes to strong organic growth with core clients. The agency also added 15 new clients over the past year, including Bally Total Fitness, Elations, Peroni, Dress Barn, and Verve Wireless.
 
Dig's main philosophy is to put its clients first. This is certainly not a unique sentiment, but it is something made quite apparent by the involvement of Dig's employees in the organizations that matter most to its clients. For example, Dig employees are involved in the Beer Institute and National Beer Wholesalers Association, the National Confectioners Association, and the Renewable Fuels Association.
 
That synergy with client goals also extends to charitable efforts. The agency contributes most of its time and resources to its clients' charities, including Prevent Child Abuse America for Wrigley; Susan G. Komen's Race for the Cure with CouponCabin; and multiple charitable initiatives with MillerCoors. Dig also provides pro bono services to nonprofits such as the Chicago Children's Museum, Girls on the Run, Chicago Professionals for Youth, Common Threads, and the Make-a-Wish Foundation.
 
Some of the main goals for Dig have been to diversify its business beyond the original core of consumer marketing and also expand its reach across the US. Both of those objectives were met in 2008, as evidenced by various events. Dig established a New York office. It launched an Hispanic practice to help clients reach this influential market. The firm expanded its corporate capability by adding former Weber Shandwick EVP Bryan Specht to its senior leadership team. Dig grew its San Francisco office revenues by 9%. The agency expanded its social media capability through staff training and executing programs such as “Elf Yourself” for OfficeMax.

As one judge remarked, “Dig has demonstrated some remarkable work with a
true understanding of the social media environment in a way that sets them apart.”

The PR firm I work for, Dig Communications, was just awarded Small Agency of the Year by PR Week. We're all pretty pumped about it - the article even gives our SF office a shoutout. We also were the honorable mention for Agency of the Year (lost out to Edelman), so there are lots of high fives going on in the office today.

Nerding Out, Twitter Style

Here's some info I put together on Twitter, maybe someone will come across it and will find it helpful in some way... enjoy.  UPDATE: Follow me @catincal.

The basics:

Twitter is essentially a feed of status messages, all 140 characters or less.  Users can choose to “follow” others (meaning you can see their status messages) and in turn, people will “follow” you (meaning they can see your status messages).  Unlike Facebook or other similar social networks, there does not need to be “mutual” friending or following in order to see someone’s status.  For example: If I decide to “follow” Britney Spears, I can see all of her updates, but she will not see mine unless she decides to follow me back.  This is important for one key reason – just because you can see someone’s status, does not mean they can see yours, and vice versa.  There is no privacy on Twitter – don’t post anything that you’re not comfortable with everyone being able to read (i.e., clients, family, spouse, etc.). Good case study here:  http://www.davidhenderson.com/2009/01/28/social-media-crisis-continues-unabated/. Twitter is also a GREAT tool to follow the media. It allows you to know what they’re thinking, what they’re working on, and if they need any information, and they appreciate it when you follow them.

 

Clients:

The most important thing to stress to clients is that once they begin to acquire followers, it is important to keep them engaged in order to build a relationship.  Whether it’s by posting interesting links, coupons, exclusive info and announcements or directly addressing individual followers, the key to making Twitter worthwhile is providing a resource for those who are following you.

 

Nerdy Twitter terms:

Tweet – Your status message is called a “tweet”, you can “send a tweet” or “see a tweet” or “respond to a tweet” or “tweet the night away instead of having a life and hanging out with real people”.

Follower – A follower is someone who has chosen to see your messages – for example, @MCHammer is my follower, or @MCHammer follows me.

@ - If you are responding to someone or directing a message to someone, the @ symbol should come before their name – for example, I could say “@kalawilkinson has on really cute shoes today” and she would then say “@catincal thanks, they’re from J.Crew, obvi”.  This can also come in the middle of a message like “Super pumped about my meeting later today with @stephna we might even get FroYo”.

RT – This is shorthand for “retweet” which is the twitter version of a forward.  If someone posts a tweet that you like and you want to have all of your followers see it, you would say RT @username, then their message.

DM – this is a direct message, to send a direct message you can type “D @username” then your message, or through the Twitter site, click on Direct Message for options.  A direct message is only seen by the person you are sending it to, no one else.

Twit – someone who tweets (coincidentally, also a popular nickname for Scott Estro).

Hashtag – When a group of people is twittering about the same thing, they will often create a hashtag to make it easy to search for other people talking about the same thing.

 

Twitter tools:

Search.twitter.com – Twitter’s basic search engine, searches the content of tweets

TweetDeck – downloadable program for PC desktop to manage Twitter (you can set up different searches for clients, easily track @ replies, check trends quickly, easily shorten URLs, I highly recommend downloading if you’re working with Twitter a lot, it’s REALLY helpful)

Twhirl – similar to TweetDeck, PC program to manage Twitter

Twitteriffic – Twitter iPhone App (I use this one… it’s not amazing, but it’s free)

PocketTweets – Twitter iPhone App

TwitterBerry – Twitter Blackberry App (I’ve used this one, it’s pretty good)

TwitPic – service that allows you to upload photos from your mobile device and post directly to Twitter

TinyURL/bit.ly/is.gdservices that will make your URLs shorter so you can fit them within the 140 character limit

 

Reporters on Twitter:

A lot of reporters are on Twitter – a few different places have aggregated a list of Twitter names so that you can find them and follow.  To see if any of your contacts are on Twitter, here are a few links with lists:

https://twitteringjournalists.pbwiki.com/Media%20People%20Using%20Twitter

http://micropr.wik.is/List_of_Twittering_Journalists